Browse common questions below or reach out directly — we're here to help.
We typically respond within 24–48 hours on business days (Mon–Sat, IST).
Make sure your Instagram account is a Professional account (Business or Creator). Personal accounts are not supported by Meta's API. Go to Instagram Settings → Account → Switch to Professional Account.
DMs are sent in real time — typically within a few seconds of a qualifying comment being posted. Delays can occasionally occur during Meta API downtime.
Keyword matching is case-insensitive and checks if the comment contains the keyword anywhere in the text. For example, the keyword LINK will match comments like "send me the link please". You can make your keyword more specific to reduce false triggers.
Yes — you can connect multiple Instagram Professional accounts from the Settings page and create separate automations for each.
When enabled, the automation will only send a DM if the commenter is already following your account. This helps you reward existing followers and encourages others to follow before engaging.
Logs show SKIPPED when: (1) the commenter did not meet the follower requirement, or (2) the DM failed to send due to a Meta API error (e.g. the recipient has DMs restricted).
Yes. On the Dashboard, click the pause button next to any automation. You can resume it anytime. Paused automations do not process new comments.
No. We never see or store your Instagram password. The connection uses Meta's official OAuth — you log in directly on Instagram's website and grant SendMeLink specific permissions only.
Email us at support@sendmelink.in with the subject 'Delete My Account'. We will permanently delete all your data within 30 days. You can also disconnect SendMeLink from your Instagram settings to trigger data deletion.
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